Last updated: August 8, 2026
The Carlisle Hotel & Distillery (ABN 48 650 404 498), trading as The Carlisle Bar & Bistro (“we,” “us,” “our”), is committed to protecting your privacy. This policy explains how we collect, use, store and disclose your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
By using our website, making a booking, joining our loyalty program, or otherwise providing us with personal information, you agree to the terms of this policy.
1. What personal information we collect
Depending on how you interact with us, we may collect:
- Contact details — name, email address, phone number, and any message content, when you use our website’s contact or function enquiry forms
- Booking details — name, contact details, booking date/time and party size, when you book a table, function, or purchase a gift card through our online booking system
- Loyalty program details — name, email, phone number, and visit or purchase activity, when you join Legends Rewards or the Bottlemart loyalty program
- Website usage information — pages visited, time on site, referring website, device and browser type, and general location (via IP address), collected automatically through Google Analytics
- Correspondence — any information you provide when you contact us directly by phone, email, or social media
Our premises are monitored by CCTV for the safety and security of patrons, staff and property, in accordance with our liquor licensing obligations. CCTV footage may be retained for a limited period and disclosed to police or regulatory authorities where required by law.
We do not knowingly collect sensitive information (such as health or financial information) unless you volunteer it — for example, noting a dietary requirement or allergy on a function booking.
2. How we collect your information
We collect personal information directly from you when you:
- Fill in a form on our website (Contact page, Functions enquiry form)
- Make a booking or purchase a gift card via our online booking system
- Sign up to Legends Rewards or the Bottlemart loyalty program
- Contact us by phone, email, or social media
- Browse our website (via analytics cookies)
3. Why we collect and use your information
We use your personal information to:
- Respond to enquiries and process bookings or function requests
- Manage your loyalty program membership and provide relevant offers
- Improve our website and understand how visitors use it (via Google Analytics)
- Communicate with you about your booking, enquiry, or event
- Send you marketing communications, but only where you have opted in — you can unsubscribe at any time
- Comply with our legal obligations, including responsible service of alcohol and liquor licensing requirements
We do not sell your personal information to third parties.
4. Who we may disclose your information to
We may share your personal information with:
- Booking and gift card platform providers (e.g. NowBookIt), to process your table bookings, function enquiries, and gift card purchases
- Loyalty program platform providers (Legends Rewards and Bottlemart), to manage your membership and rewards
- Google, via Google Analytics, for website performance and traffic analysis
- Review platform providers (e.g. Trustindex), where you have submitted a public review
- Government or regulatory bodies, where required by law (for example, liquor licensing authorities or law enforcement)
We do not disclose personal information to overseas recipients except where a third-party service provider listed above stores data outside Australia as part of its standard infrastructure (for example, Google’s global servers).
5. Cookies
Our website uses cookies to support Google Analytics and general site functionality. Cookies are small text files stored on your device. You can disable cookies through your browser settings, though this may affect some website functionality.
6. Data security
We take reasonable steps to protect the personal information we hold from misuse, interference, loss, and unauthorised access, modification or disclosure. Online forms and booking systems are handled through reputable third-party platforms with their own security measures.
7. Access and correction
You have the right to request access to the personal information we hold about you, and to request that it be corrected if it is inaccurate, out of date, or incomplete. To make a request, contact us using the details below.
8. Complaints
If you believe we have breached the Australian Privacy Principles, please contact us using the details below so we can investigate. If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.
9. Changes to this policy
We may update this privacy policy from time to time. The current version will always be available on this page, with the “last updated” date shown above.
10. Contact us
If you have any questions about this privacy policy or how we handle your personal information, please contact us:
The Carlisle Bar & Bistro 174 Rutland Avenue, Carlisle WA 6101 Phone: (08) 9361 1544 Email: info@thecarlislehotel.com.au